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Your search has returned 668 resultsHow to make a complaint
Making a complaint is not as daunting as you might think.
This section tells you how to complain to a public body, and how to contact us if you are still unhappy at the end of the complaints process.
Training resources for staff in public bodies
We've released a set of videos to help staff in public bodies deal with complaints.
Topics include an explanation of the principles of good complaints handling, how to investigate complaints, and how to make and communicate good decisions. The videos explain why it's important to listen carefully to complainants, and show how learning from complaints can help improve public services.
They are available here.
Trust did not follow appropriate guidelines when assessing care of child with special needs
We upheld a mother’s complaint about the South Eastern Trust’s care of her son during her 3 week stay in hospital.
Trust did not fully explore man’s concerns about care of his children
Failings by a Trust’s social care team meant a complainant believed it did not take his concerns seriously.
Department failed to properly monitor actions of insolvency practitioner
A complainant claimed that failures by the Department for the Economy resulted in his partner sustaining a significant financial loss.
Trust apologises to patient for failures in his care and treatment
The Belfast Trust should have adopted a more patient-centred approach when caring for a man with liver cancer.
Complaint about out-of-hours GP surgery
Given the risk factors involved, we concluded that a doctor should have considered a different diagnosis when treating an elderly patient.
Wesley Irvine
Ards & North Down Borough Council
Paragraphs 4.16, 4.17, 6.4, 8.1
Training Resources
These short videos explain why good complaints handling is important and provide helpful guidance to those investigating complaints.