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A man believed that staff from his wife’s care home should have consulted with doctors when she contracted Covid-19. We partially upheld the complaint.

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.

The Department for Infrastructure was not required to accept a complainant’s request to review her Covid relief application as it was made outside the time period allowed.

A man complained that his GP should have provided him with medication following a private ADHD diagnosis.

The South Eastern Trust should have obtained more evidence from a care home and others when it investigated an adult safeguarding referral.

A man said he didn't realise the South Eastern Trust had discharged him from its mental health services.  The resulting confusion without left him without treatment for 18 months.

Newry, Mourne and Down District Council failed to provide an applicant with the reasons why its Planning Committee deferred a decision on his planning application.  An Ombudsman's report was also critical of excessive delays when responding to the applicant's concerns.

A woman complained that failures in her husband’s care while he was in hospital contributed to a deterioration in his health. We partially upheld the complaint.

The Ombudsman recommended that a patient be given an apology after an investigation found he did not receive the fundamental standards of care while being treated in hospital.  Failures included the lack of records relating to the decision to admit him to an escalation bed, and a failure to record hourly observations.