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Your search has returned 668 resultsInvestigation of a complaint against a GP Practice
A GP Practice provided appropriate care and treatment to a man shortly before his sudden death.
Who we are, what we do
This section explains what an Ombudsman does and gives information about our senior staff.
Lost in Translation
This report provides an overview of our assessment of the provision of Interpreting Services in GP practices for patients who are not proficient in English.
It is the first in a series of Overview Reports which review issues that are creating potential barriers to accessing healthcare.
Cathal King
Newry, Mourne & Down District Council
Paragraphs 4.1, 4.2
Breach of paragraph 4.2
Linda Clarke
Antrim & Newtownabbey Borough Council
Paragraphs 4.3, 6.3, 6.4.
Complaints Standards
We aim to transform the public sector complaints process in Northern Ireland through the implementation of new Complaints Standards.
Model Complaints Handling Procedures
Our Model Complaints Handling Procedures provide guidance to staff on how they should investigate complaints.
Consultation
Read about the research and consultation we carried out to help us create the new complaints handling procedures.
Complaints standards for Northern Ireland
Information on our work to create a common set of complaints handling standards for all public bodies.
Ombudsman asks Department to consider all options to address historic concerns over unfinished road.
A road in Larne remains unfinished because the necessary controls or conditions were not put in place before the work began.