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Trust incorrectly recorded result of patient’s CT scan

Error created uncertainty and caused patient upset, but did not impact on the care she received. 

Complaint about GP Practice not upheld

A man complained that shortly before her death his wife’s GP incorrectly diagnosed her with an upper respiratory tract infection. 

We did not identify any failures in her care and treatment.

Council followed correct procedures when naming new road

Belfast City Council did not need to consult with residents before naming a new road. 

Information and Guidance

This information is for public service providers in Northern Ireland which are under the Ombudsman’s jurisdiction.

Trust’s failures led to patient’s untimely death

The Northern Trust failed to act on a woman’s concerns about her mother’s health.  This, as well as its failure to properly assess her spinal injury and accurately read the results of an MRI scan, led to her untimely death.

Patient felt ‘let down’ by GP Practice

A woman complained that her GP failed to uphold a commitment to monitor her mental health problems. We partially upheld the complaint.

Investigation Reports

We publish our findings to help improve accountability in public bodies and to increase understanding of what we do.

'Fundamental failings' led to death of unborn baby

A woman who was 33 weeks pregnant was admitted to Craigavon Area Hospital with severe abdominal pains.

Our investigation found that had an emergency caesarean section been carried out it is likely her baby would have survived.

'Fundamental failings' led to death of unborn baby

A woman who was 33 weeks pregnant was admitted to Craigavon Area Hospital with severe abdominal pains.

Our investigation found that had an emergency caesarean section been carried out it is likely her baby would have survived.

Read the full report here.

Strengthening our roots: an overview report on tree protection in the planning system

This report was prepared in response to concerns about the protection given to trees and the lack of enforcement action following reported breaches of Tree Preservation Orders (TPOs).

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