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Your search has returned 689 resultsWho we are, what we do
This section explains what an Ombudsman does and gives information about our senior staff.
Investigation of a complaint against the Western Health and Social Care Trust
We investigated a complaint about the Trust's record keeping following the birth of the complainant's son.
Investigation finds that patient was given adequate information about her medical condition on discharge from hospital
The Ombudsman has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness.
Investigation into the care and treatment of a patient at the Royal Victoria Hospital
An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided.
Investigation into complaint that medical staff's slow response led to patient losing his sight
Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely, and that an earlier diagnosis would have improved the chances of his vision being retained.
About Us
This section tells you about our organisation.
It explains which public bodies we can investigate and how we spend our money.
Northern Ireland Housing Executive made ‘fair and reasonable efforts’ to address concerns of man who complained about his neighbour’s anti-social behaviour
Investigation finds NIHE acted appropriately in dealing with request to evict tenant.
Patient was discharged prematurely from hospital’s Emergency Department – Ombudsman
Investigation concludes that observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.
Investigation of a complaint against the Victims and Survivors Service
Ombudsman partially upholds man's complaint about the actions of the Victims and Survivors Service.
Ombudsman asks Housing Executive to look again at grant application
The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.