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Information about our organisation
Financial statements, governance reports, performance reports.
Strategic Plans, minutes of meetings, our Principles.
Comments people have sent us following our investigation into their complaints.
Tell us about your unresolved complaint.
Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
Information about our assessments and investigations
How to make a complaint about NIPSO
Resources to help public bodies understand our role
Information on our work to create Model Complaints Handling Procedures for public bodies
Investigations into complaints from the public
Investigations we've launched on our own initiative
In this section you can make a complaint using our online form, get help making a complaint, or read about our investigation process.
Before you make a complaint to us you should normally have:
Before you complain to the Ombudsman you should normally have completed the organisation’s internal complaints procedure.
An explanation of how we assess and investigate complaints.
We will always try and treat you with courtesy and respect, but there may be times when you are unhappy with the standard of our service.