We are here to help.

Before you make a complaint to us you should normally have:

  • Complained directly to the organisation  
  • Gone through its complaints process
  • Received a final response to your complaint

How it works

1 Complain to the organisation

We can usually only help if you've already told the organisation you are unhappy.
Get help with your complaint

2 Work with the organisation

You should give the public body a chance to put things right.

3 Complain to us

If you've completed the complaints procedure and are still unhappy, get in touch.
Check if you can complain to us

4 We'll look at your complaint

We'll take an independent look at the issues.
What happens during an investigation

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