Accessibility of this website

We want to make this website as accessible as possible, but recognise that some parts are not fully accessible.  The site includes older PDF documents which are not fully accessible to screen reader software.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email or telephone 0845 343424

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
Tel: 0845 343424

Please include your name, email address and web address (URL) of the content you are referring to.

Enforcement procedure

The Equality Commission are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you are not happy with how a public authority responds to your complaint about the accessibility of its website, please contact our Discrimination Advice Officers for further advice, email: or telephone 028 90 500 600.

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a sign language interpreter.

Technical information about this website’s accessibility

The Northern Ireland Public Services Ombudsman is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We have carried out an audit (see below) and have fixed a number of issues highlighted.  The items detailed below remain and we will continue to work on these and aim to have these corrected soon:  

  • Lack of scope on table headings 
  • Purpose of some fields not explained programatically

Disproportionate burden

Not applicable

Interactive tools and transactions

Some of our interactive forms may be difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

Contact us by email or telephone if you have difficulties using these.

Content that’s not within the scope of the accessibility regulations.

PDFs and other documents

Some of our PDFs and Word documents provide information on how users can access our services, and we have taken steps to make these accessible. However, the accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 


What we’re doing to improve accessibility

We will continue to upload content and publish documents in line with Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 25 September 2023.

This website was last tested on 13 September 2023 using the Silktide accessibility audit tool.

This audit approach sampled a number of pages to test which included some of the most visited web pages, online forms and pages with differing types of content.

The audit reports are available on request.

Our website support company BT48 is implementing accessibility fixes based on the audit reports.

This statement will be reviewed and updated and an on going basis.

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