We investigate unresolved complaints about public bodies in Northern Ireland.
We are independent of government.
Our service is free.
We are here to help.
Before you make a complaint to us you should normally have:
- Complained directly to the organisation
- Gone through its complaints process
- Received a final response to your complaint
Latest News
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Read our full report here.
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Who we are and what we do
A quick explanation of our role, and information about our senior staff.
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Our investigations
Read our investigation reports to see how our work helps people and public bodies.
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Concerned about the actions of a local councillor?
We investigate alleged breaches of the Code of Conduct for Councillors.
How it works
1 Complain to the organisation
We can usually only help if you've already told the organisation you are unhappy.
Get help with your complaint
2 Work with the organisation
You should give the public body a chance to put things right.
3 Complain to us
If you've completed the complaints procedure and are still unhappy, get in touch.
Check if you can complain to us
4 We'll look at your complaint
We'll take an independent look at the issues.
What happens during an investigation