We investigate unresolved complaints about public bodies in Northern Ireland.
We are independent of government.
Our service is free.
We are here to help.
Before you make a complaint to us you should normally have:
- Complained directly to the organisation
- Gone through its complaints process
- Received a final response to your complaint
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Who we are and what we do
A quick explanation of our role, and information about our senior staff.
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Our investigations
Read our investigation reports to see how our work helps people and public bodies.
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Concerned about the actions of a local councillor?
We investigate alleged breaches of the Code of Conduct for Councillors.
How it works
1 Complain to the organisation
We can usually only help if you've already told the organisation you are unhappy.
Get help with your complaint
2 Work with the organisation
You should give the public body a chance to put things right.
3 Complain to us
If you've completed the complaints procedure and are still unhappy, get in touch.
Check if you can complain to us
4 We'll look at your complaint
We'll take an independent look at the issues.
What happens during an investigation