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Information about our organisation
Financial statements, governance reports, performance reports.
Strategic Plans, minutes of meetings, our Principles.
Comments people have sent us following our investigation into their complaints.
Tell us about your unresolved complaint.
Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
Information about our assessments and investigations
How to make a complaint about NIPSO
Resources to help public bodies understand our role
Information on our work to create Model Complaints Handling Procedures for public bodies
Investigations into complaints from the public
Investigations we've launched on our own initiative
Information about our most recent activities.
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We have appointed Opinion Research Services (ORS) to carry out our second Public Awareness Survey.
ORS will be contacting around 600 members of the public throughout March 2024 to ask questions about their awareness of NIPSO and their attitudes to complaining about public services.
The information we obtain from the survey will help us decide how to improve our service going forward.
We will publish the survey's findings later in the year. In the meantime, if you would like to know more about the survey please get in touch with us at email@example.com
Our Quarterly Bulletin highlights some of our most recent investigation reports and provides other updates on our work.
Our Engagement Team meet community groups, charities, other public bodies, and members of the public across Northern Ireland to listen to their issues and to tell them about our service.
If you would like a visit from one of the team, please get in touch!
Our office is closed to the public today, but our phone lines are open as normal.
We apologise for any inconvenience.
Our office is closed from the afternoon of 22 December until Tuesday 2nd January 2024.
If you wish to contact us during this time, please use our online complaints form or send us an email.
Merry Christmas and a Happy New Year!
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 22 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 15 December.
The Western Health Trust should have done more to ease a patient's discomfort during an endoscopy procedure.
Read the full report here.
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 1 December.
The quality of care given to a young person with complex medical needs deteriorated when she turned 18.
Read our investigation report into a complaint about the Belfast Trust.