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About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Publications

This section contains our Principles of Good Administration, the Principles of Good Complaint Handling, as well as our Case Digests, Quarterly Bulletins, Surveys and more.

Publications

On this page

Ombudsman Principles
Case Digests
Quarterly Bulletins
Surveys
Information leaflets
Other publications

Ombudsman Principles

Principles of Good Complaint Handling

Principles of Good Complaint Handling (160.12 KB, pdf)

Principle of Good Administration

Principles of Good Administration (155.76 KB, pdf)

Case Digests

Women's Health (2.33 MB, pdf)

Care Homes (4.5 MB, pdf)

Schools (464.88 KB, pdf)

Quarterly Bulletins

September 2025 (545.43 KB, pdf)

May 2025 (511.47 KB, pdf)

January 2025 (642.37 KB, pdf)

October 2024 (427.19 KB, pdf)

Surveys

Customer Satisfaction Survey 2021 (518.48 KB, pdf)

Public Awareness Survey 2021 (1.33 MB, pdf)

Information leaflets

Managing complaints from constituents (88.73 KB, pdf)

Making a Complaint (2.1 MB, pdf)

About our Service (643.18 KB, pdf)

How to make a complaint - Easy Read (1.2 MB, pdf)

Other publications

Records Matter (1.44 MB, pdf)

Human Rights Manual (760.46 KB, pdf)

50 years of the Ombudsman in Northern Ireland 1969-2019 (15.66 MB, pdf)