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“The report I received took a long time to absorb, but I felt relieved. 

I felt as though I had got part of my life back.”

"On a personal note, you have been fantastic so far, [and] your delivery of bad news was handled to the point of perfection."

“I want to thank you for the caring and professional manner in which you dealt with me, and kept me updated on the progress in the case."

“A quick note to thank you for a thorough and professional investigation of my complaint."

“We want to thank you for the time you have taken to assess our complaint and for the professional manner in which you kept us informed both verbally and in writing.”

“Thank you for the time and effort that went into this and for keeping me updated throughout.”

“I just wanted to say thank you so much to your office for taking the time to consider my concerns during this process.”