Our new Bulletin includes information on our latest Own Initiative investigation, an update on our complaints standards work, and highlights recent investigation reports into complaints about patient care in three separate health trusts.
We want to make a positive difference to people and public services in Northern Ireland. We do this by resolving complaints and making recommendations so that mistakes are not repeated. Our new Strategic Plan sets out how we intend to carry out this work. We will be independent, people-focused and fair. We will also aim to deliver excellence, with a focus on continuous learning and improvement.
Our Own Initiative report into how the Department for Communities (the Department) administer Personal Independence Payment placed a requirement on the Department to provide us with an Action Plan, outlining how it intends to address and implement our 33 recommendations.