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Huge response to surveys into communications with patients on a healthcare waiting list

We recently conducted two online surveys in support of our Own Initiative investigation into how the Trust communicates with patients on a healthcare waiting list.

  • Corporate news
  • Press releases

Improving complaints handling in local government

We recently reached another important milestone in our programme of transforming the way public bodies deal with complaints.

  • Corporate news

NIPSO Customer Satisfaction Survey

NIPSO is committed to delivering the highest standards of service to the public. We will not only listen to what people tell us about their experience but we will learn from and act on this also. Our new Strategic Plan for 2022 – 2025 sets out an ambitious vision to be a more accessible, effective and innovative office.

  • Corporate news
  • Press releases

Quarterly Bulletin – May 2022

Our new Bulletin includes information on our latest Own Initiative investigation, an update on our complaints standards work, and highlights recent investigation reports into complaints about patient care in three separate health trusts.

  • Corporate news

An investigation into communication with patients on healthcare waiting lists

We have begun an own initiative investigation into how Northern Ireland’s Health and Social Care Trusts communicate with patients on healthcare waiting lists.

  • Press releases

Strategic Plan 2022-25

We want to make a positive difference to people and public services in Northern Ireland.  We do this by resolving complaints and making recommendations so that mistakes are not repeated. Our new Strategic Plan sets out how we intend to carry out this work.  We will be independent, people-focused and fair.  We will also aim to deliver excellence, with a focus on continuous learning and improvement.

  • Corporate news

Ombudsman to lead complaints change programme

A plan to transform how public bodies handle complaints has been launched today by the Northern Ireland Public Services Ombudsman (NIPSO).

  • Corporate news

Complaints handling principles approved by the Assembly

The Northern Ireland Assembly today (19 January 2022) approved our complaints handling Statement of Principles. 

PIP and the value of further evidence – an update

Our Own Initiative report into how the Department for Communities (the Department) administer Personal Independence Payment placed a requirement on the Department to provide us with an Action Plan, outlining how it intends to address and implement our 33 recommendations.

  • Corporate news

NIPSO Quarterly Bulletin

Our latest Quarterly Bulletin gives an update on our work to simplify and standardise complaints handling in the public sector, as well as links to some of our most recent investigation reports.

  • Corporate news

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