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Tuesday 31 October

Due to the adverse weather our office will be closed to the public on Tuesday 31 October.

Our phone lines will be open as normal.

We apologise for any inconvenience this may cause.

  • Corporate news

Trust delayed man’s application for kinship of grandchildren

We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.

Read our investigation report.

  • Corporate news

Quarterly Bulletin - October 2023

Our Quarterly Bulletin highlights some of our most recent investigation reports and provides other updates on our work.

  • Corporate news

Launch of new website

Welcome to our new website!

We hope its welcoming design and clear layout will help you understand our work and how we can help you.

If you have any thoughts or suggestions on how we could improve things, we would be grateful for your feedback to communications@nipso.org.uk

  • Corporate news

Council failed to properly consider report into conduct of Chief Executive

We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.

Read our investigation report.

  • Corporate news

88% of those on healthcare waiting lists feel forgotten – Ombudsman report finds systemic maladministration

An Ombudsman report released today has found that the significant and repeated failures to properly update patients on healthcare waiting lists in Northern Ireland  amounted to ‘systemic maladministration’, and in many cases had a detrimental impact on the health and wellbeing of those waiting.

  • Press releases

PIP and the Value of Further Evidence – a Follow Up Report

A report issued today has found that the Department for Communities has implemented a number of recommendations relating to how it uses further evidence in support of Personal Independence Payments, but that it must do more to improve the system for claimants.

  • Press releases

Wednesday 26 April

Please note that due to industrial action there will be a disruption to our normal service on Wednesday 26 April.

  • Corporate news

Easter opening hours

Please note that our office will be closed to the public on Friday 7th April, but we will still be taking calls and enquiries.

  • Corporate news

Quarterly Bulletin – March 2023

Our latest Bulletin provides updates on our most recent work, including our new Case Digest which contains guidance for schools on managing complaints.  It also highlights some of our recently published reports, including our investigations into complaints about health trusts, a GP practice, and a local council.

  • Corporate news

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