Since 1969 my Office has been dealing with complaints about public services. Over that time we have dealt with around 40,000 complaints and we have worked with public bodies to support them to handle complaints well.
We launched a public consultation on our proposals for new complaints handling standards for public bodies in Northern Ireland on 10 June 2021. The consultation period was due to run for a 12 week period and end on 2 September 2021.
The Northern Ireland Public Services Ombudsman, Margaret Kelly, today recommended significant changes in how further evidence is used in assessing and awarding entitlement to Personal Independence Payment (PIP), a benefit for some of the most vulnerable in society.
Please note we are unable to answer telephone calls today because of a staff training event. Please contact us via our online complaints form or email us at firstname.lastname@example.org. We will return to our normal telephone service tomorrow.
Please note that our telephone service now operates between the hours of 9.00am to 1.00pm Monday to Friday. Outside of these hours, you will be able to leave a message and a member of our ASSIST team will get back to you as soon as possible.
The Northern Ireland Public Services Ombudsman, Margaret Kelly, has called for clarity over who is responsible for paying the care fees of adults who have a combination of health and social care needs, including those in residential or nursing homes.
Our Quarterly Bulletin provides readers with a short, easy-to-read summary of news from the Office, drawing attention to our most recent investigation reports, providing updates on new initiatives, and highlighting other aspects of our work.