Displaying 41 - 50 of 104

Filter News by Category

NIPSO Quarterly Bulletin

Our latest Quarterly Bulletin gives an update on our work to simplify and standardise complaints handling in the public sector, as well as links to some of our most recent investigation reports.

  • Corporate news

Ombudsman’s Report 2020-21

We received a total of 927 complaints during 2020-21.  The Ombudsman’s Report provides further details of these complaints, and includes summaries of some of our casework from the year.

  • Corporate news

Submission to the Department of Health’s consultation on the introduction of a statutory Duty of Candour in Northern Ireland

This paper sets out the Ombudsman’s views on the Department of Health’s policy proposals to enact a statutory Duty of Candour in Northern Ireland.

  • Corporate news

PIP and the Value of Further Evidence – an update

Our recent investigation made 33 recommendations to improve how the Department for Communities (the Department) administer Personal Independence Payment. 

  • Corporate news

Improving complaints handling: a message from Ombudsman Margaret Kelly

Since 1969 my Office has been dealing with complaints about public services.  Over that time we have dealt with around 40,000 complaints and we have worked with public bodies to support them to handle complaints well.

  • Corporate news

Extension to our Public Consultation on Complaints Handling Standards

We launched a public consultation on our proposals for new complaints handling standards for public bodies in Northern Ireland on 10 June 2021.  The consultation period was due to run for a 12 week period and end on 2 September 2021.

  • Corporate news

Ombudsman finds ‘systemic maladministration’ following PIP investigation

The Northern Ireland Public Services Ombudsman, Margaret Kelly, today recommended significant changes in how further evidence is used in assessing and awarding entitlement to Personal Independence Payment (PIP), a benefit for some of the most vulnerable in society.

  • Corporate news

Staff training – Thursday 17 June 2021

Please note we are unable to answer telephone calls today because of a staff training event.  Please contact us via our online complaints form or email us at nipso@nipso.org.uk.  We will return to our normal telephone service tomorrow.

  • Corporate news

Ombudsman proposes new complaints handling standards for public bodies in Northern Ireland

The Northern Ireland Public Services Ombudsman, Margaret Kelly, has today called for a culture change in the way public bodies in Northern Ireland deal with complaints from members of the public. 

  • Corporate news

Overview report – the use of restrictive practices in schools

Our Overview Report contains details of investigations into restrictive practices in schools, identifies recurring themes, and includes a number of recommendations to the Department of Education.

  • Corporate news

Mailing list subscription

The organisation you are linked to
What sector or industry best describes your organisation's area of interest
Manage your subscriptions