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Information about our organisation
Financial statements, governance reports, performance reports.
Strategic Plans, minutes of meetings, our Principles.
Comments people have sent us following our investigation into their complaints.
Tell us about your unresolved complaint.
Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
Information about our assessments and investigations
How to make a complaint about NIPSO
Resources to help public bodies understand our role
Information on our work to create Model Complaints Handling Procedures for public bodies
Investigations into complaints from the public
Investigations we've launched on our own initiative
We publish our findings to help improve accountability in public bodies and to increase understanding of what we do.
Before you make a complaint to us you should normally have:
Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.
Our ‘Own Initiative’ function allows us to investigate even if we haven't received complaints from members of the public.