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Trust failed to provide appropriate follow-up care for cancer patient
A man’s cancer treatment was interrupted by the Covid pandemic in March 2020. We found that he should have been reviewed by clinicians as soon as possible after the resumption of face-to-face appointments.
Annual Reports
Our Annual Reports and Accounts explain how we spend our money and how we perform against our targets.
The Ombudsman's Reports give information about the investigations we carried out during the year.
Decision to discharge patient from Belfast Trust’s Eating Disorder Service
Our investigation found that a complainant was offered good support by the Belfast Trust during her treatment for Anorexia Nervosa.
Investigation of a complaint about a medical practice
We found that a GP practice should not have removed a patient from its Patient List without giving him an initial warning.
Care Home Case Digest
Our latest Case Digest features a number of investigations into complaints about care homes. It highlights the importance of good complaints handling and provides some key messages for the families of those in care.
Feedback
Comments from people following our investigation of their complaints.
Publications
These are the documents we use to help us make our decisions.
Annual Reports
The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.