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Your search has returned 668 resultsTrust’s response to Continuing Healthcare request was not in line with guidance
A man asked the South Eastern Trust to check whether his mother was entitled to help with her care home fees.
We found the Trust failed to properly deal with the request and asked it to re-assess her primary care needs when revised guidance becomes available.
Quarterly Bulletin - July 2024
We produce a Quarterly Bulletin to give readers a short update on our most recent work.
The July Bulletin highlights two reports into complaints about health trusts, and one into a complaint about a government department. It also contains information about our work to help public bodies support users experiencing vulnerability.
Concerns over Trust’s failure to keep notes of discussion with patient
Nursing staff in the Belfast Trust provided appropriate care to a patient before he underwent elective vascular surgery. However, we found it of significant concern that the Trust failed to keep records of a discussion it had with him about the surgery’s risks.
Trust failed to assess patient’s eligibility for Continuing Healthcare
We asked the Northern Trust to apologise to a man after it failed to properly deal with his request for Continuing Healthcare.
Care and treatment failures contributed to death of patient
A man was admitted to Altnagelvin Hospital with severe abdominal pain.
Our investigation found that a series of delays in his care and treatment, and a failure to manage his sepsis, contributed to his death.
Investigation of a complaint against the Western Trust
A woman complained about the care her late husband received in hospital during his treatment for cancer.
Friday 9 August
Our office will be closed to the public on Friday 9 August. Our phone lines and online complaint form will be operational as normal.
We will be open again between the hours of 10.00am and noon on Monday 12 August.
We apologise for any inconvenience caused.
Patient's eye surgery delayed by Trust's failings
We recommended that the Northern Health Trust apologise to a complainant after our investigation found failings in the care and treatment of her baby son and its handling of a Serious Adverse Incident (SAI) investigation.
Investigation of a complaint against the Education Authority
A complainant raised concerns about the Education Authority’s failure to investigate a potential child protection concern regarding her son.
The care and treatment of a patient in Causeway Hospital
The Northern Trust failed to provide a patient with a nutritional care plan during his time in hospital. We also found that it should have contacted his family to discuss arrangements for a DNACPR.