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We publish our findings to help improve accountability in public bodies and to increase understanding of what we do.
Recommendations made to Trust after investigation into care of vulnerable adult
We asked the Western Health and Social Care Trust to use the newly appointed Learning Disability Acute Liaison Nurse to ensure that appropriate training is provided to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.
Recommendations made to Trust after investigation into care of vulnerable adult
We asked the Western Health and Social Care Trust to use a Learning Disability Liaison Nurse to provide training to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.
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Quarterly Bulletin - October 2024
Our latest Quarterly Bulletin contains information about:
- Our Ombudsman's Report for 2023-24
- Resources on patient safety
- A new Case Digest on care homes
- Testimonials from our users
- Two investigation reports into complaints about health trusts
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Read our full report here.
Report recommends review of how the Northern Ireland Housing Executive handles complaints
We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.