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If we decide to investigate your complaint, the investigation will be conducted by a Senior Investigating Officer.
Adjudications
The adjudication decision will usually be taken by the Commissioner following a public hearing.
Quarterly Bulletin – December 2022
This Bulletin highlights some of our most recent investigation reports, including those which found serious failings in two care homes, and into complaints about the Department for the Economy and the Department for Communities. It also provides other updates on our work.
New standards for dealing with complaints in local government
Our Complaints Standards team are continuing to work with the local government sector in Northern Ireland to change the way they deal with complaints.
Investigation into patient’s care and discharge from Craigavon Area Hospital
Our investigation found that the Southern Health and Social Care Trust communicated appropriately with a patient’s nursing home, but that it failed to organise a timely planning meeting prior to her discharge from hospital.
Trust properly investigated complainant’s concerns about independent service provider
We found that the South Eastern Health and Social Care Trust dealt with a complainant’s concerns fairly, but were critical of the time it took to address them.
Investigation of a complaint against the Cedar Foundation
We've reminded the Cedar Foundation about its record keeping and complaint handling responsibilities after we investigated a man’s complaint about his exclusion from its Social Inclusion Service.
Trust failed to tell patient his referral for shoulder surgery had been downgraded from urgent to routine
The Belfast Health & Social Care Trust is setting up a process to tell GPs when it has downgraded their referrals after we asked it to apologise to a patient who had complained about a delay in treatment.
Child’s delayed autism diagnosis caused ‘upset, frustration and uncertainty’
Our investigation into a complaint about the Southern Health and Social Care Trust found that it did not consider all of the available information when making a child’s autism diagnosis. We asked it to apologise to the child and her mother after appropriate intervention and support only became available following a correct diagnosis over two years later.