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Your search has returned 668 resultsTreatment of a patient in Altnagelvin Hospital
A woman complained about the treatment her late mother received in Altnagelvin Hospital following a fall.
How we deal with complaints
Information for councillors on how we assess, investigate, and adjudicate on complaints.
Frequently Asked Questions
Quick answers to your most commonly asked questions
Housing Executive’s repeated failure to deal with complaints ‘deeply concerning’
The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.
How we deal with your complaint
We look carefully at every complaint.
Some complaints can be resolved quickly, while others may need a more detailed investigation.
Publication Scheme
Under the Freedom of Information Act 2000 every public authority is required to adopt and maintain a publication scheme.
Investigation into complaint about ‘unnecessary’ test on prostate cancer patient
The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.
Trust continued to provide pain relief during patient’s final days
The daughter of an elderly cancer patient complained that her syringe driver was removed in the days before her death, causing her to experience unnecessary pain.
Investigation into complaint about the South Eastern Prison Healthcare Trust
A man claimed that prison authorities unfairly denied him treatment for his opioid addiction. We did not uphold the complaint but made observations on the case for the Trust to consider going forward.