Search results
Your search has returned 689 resultsInvestigation of a complaint against Newry, Mourne and Down District Council
A man’s complaint about how his planning application was dealt with has been partially upheld by the Public Services Ombudsman.
Hospital conditions not the cause of patient’s pneumonia
An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.
Investigation of a complaint against the Belfast Health and Social Care Trust
A woman complained about the care and treatment the Belfast Health and Social Care Trust provided to her daughter following spinal surgery.
Office closure
Due to the adverse weather conditions our office will be closed to visitors on Friday 24 January.
Our telephone lines and online complaints form will be operating as normal.
We apologise for any inconvenience.
Protecting refugees and asylum seekers
We recently held a roundtable event as part of our research project examining how ombudspersons can help improve access to justice for refugees and asylum seekers.
These groups are among the most vulnerable groups in society and face multiple barriers in accessing public services and raising complaints.
At the event Ombudsman Margaret Kelly provided an overview of NIPSO's engagement with civil society organisations and asylum seekers as we seek to make our service accessible to all.
Research lead Prof. Chris Gill from the University of Glasgow also provided an overview of the findings of a survey of members of the International Ombudsman Institute.
Presentations were also given from Ombudsman colleagues from Serbia, the Netherlands, Belgium, Greece, Denmark and Ireland.
The project will conclude with a conference to be held in Belfast in March 2025. Please contact nipso@nipso.org.uk if you require further details.
You can find out more information about the project at: https://oprasproject.wordpress.com/.
‘Significant failings’ in care of service user with special needs
A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.
Quarterly Bulletin - January 2025
Our latest Quarterly Bulletin highlights:
- five recent investigation reports into complaints about health trusts and housing associations
- the latest on our complaints standards work
- details of an upcoming conference
- news of job opportunities at NIPSO
Trust did not explain risks of surgery to patient
We upheld a complaint from a woman who said she did not give her consent to a surgical procedure. We also found the Trust did not follow the right procedure when it decided the case did not meet the threshold for a Serious Adverse Incident investigation.
Investigation into the management of a patient's pain relief in Causeway Hospital Accident & Emergency department
The care and treatment provided to a complainant by the Accident & Emergency Department at Causeway Hospital was 'in accordance with good medical practice.'