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Comments from people following our investigation of their complaints.
Ombudsman expresses concern about waiting time for patient's hip surgery
An investigation by the Ombudsman has found that a decision by a Health Trust not to prioritise a patient's hip surgery was reasonable and appropriate, but has criticised the Trust for not letting the man's GP know about its decision.
Alderman Smyth partially suspended for 3 months
Alderman John Smyth (Antrim and Newtownabbey Borough Council) has been suspended from sitting on the council’s Planning Committee for three months following an Adjudication Hearing held on 15 June.
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The care and treatment of a patient at South West Acute Hospital, Enniskillen
The Ombudsman has found that, prior to her death, a patient was given appropriate care and treatment at the South West Acute Hospital, Enniskillen. However, an investigation also concluded that the Trust should have made her family aware of a Do Not Resuscitate order placed on her medical file.
PIP and the value of further evidence
Our investigation found that the Department for Communities and Capita failed to properly obtain and use all relevant medical information to help them assess claims for the Personal Independence Payment (PIP) benefit.
Council failed to properly consider report into conduct of Chief Executive
We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.
Schools Case Digest
This is a best practice guide for complaints handling in schools.
It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.