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Your search has returned 668 resultsPatient removed from waiting list for medical reasons
A man claimed the Belfast Trust removed him from an in-patient waiting list because he had complained about one of its surgeons. Our investigation found no evidence to support this view.
Trust failed to give cancer patient adequate level of care
A woman complained that hospital delays contributed to her mother’s early death. We found a number of failings in her care and treatment.
Trust should have carried out MRI scan on patient with back pain
A patient was in pain for longer than necessary because of delays by the Belfast Trust to obtain the results of a private MRI scan.
Complaint about the treatment of a patient in Causeway Hospital
A man who suffered a back injury at work was treated appropriately by clinicians in the Northern Trust. However, we found that when the man made a complaint about his treatment, the Northern Trust did not answer all of his questions.
Trust delayed man’s application for kinship of grandchildren
We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.
Complaint about council’s decision to approve planning application
Mid and East Antrim Borough Council failed to fully record the reasons why it approved a planning application for a domestic garage. However, we found it would not have reached a different decision had the failings not occurred.
Complaint about the care and treatment of a patient with Covid-19
We upheld a woman's complaint about the care given to her father, who passed away in Antrim Area Hospital in 2021.
Luke Poots
Lisburn & Castlereagh City Council
Code of Conduct Paragraphs 4.2, 4.3, 4.6, 4.16, 6.3, 6.4, 8.1, 9.3.
Breach of Paragraphs 4.2, 4.3, 4.6, 6.3, 6.4, 8.1, 9.3
A Patient Safety Strategy for Northern Ireland
Ombudsman Margaret Kelly has called for patients to be given a central role in shaping safety protocols within Northern Ireland's health service.
Speaking yesterday (20 March) at a conference on patient safety, Ms Kelly asked the Department of Health to take the lead in creating a comprehensive framework that empowers patients and fosters a culture of safety and accountability.
With a keynote address from Sir Robert Francis KC (Chair of the Mid-Staffordshire NHS Foundation Trust inquiries, 2010 and 2013), the conference brought together a range of voices and expertise to explore potential strategies and approaches to improving patient safety and public trust in our health and social care system.
Ms Kelly stated:
‘Complaints, patient feedback, and raising concerns have proven to be a reliable indicator of safety issues. Patients must be central to any solutions to improve patient safety. Our investigation work highlights a culture that is sometimes defensive rather than open with patients, and which does not always use complaints as an opportunity to learn and prevent future harm. We hope this conference will mark a step towards ensuring that patient perspectives are not only heard but actively incorporated into the fabric of healthcare policies and practices.
A Patient Safety Strategy setting out how our health system is prioritising safety and involving patients in the process would provide reassurance and help build public trust in a health system that is committed to being patient centred.’
A report from the conference will be published in the near future.