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Your search has returned 723 resultsQuarterly Bulletin - January 2024
Our Quarterly Bulletin highlights some of our most recent investigation reports and provides other updates on our work.
Trust failed to give cancer patient adequate level of care
A woman complained that hospital delays contributed to her mother’s early death. We found a number of failings in her care and treatment.
Complaint about the Northern Health and Social Care Trust
A Health Trust’s decision to admit a woman to a care home was appropriate, but its communication with her carer fell below the expected standards.
William Walker
Newry, Mourne & Down District Council
Paragraph 4.2
Breach of Paragraph 4.2
Maternity patient not given appropriate advice
A Health Trust has apologised after a patient complained about the antenatal care and treatment she received while at the maternity unit of the Ulster Hospital, Dundondald.
Trust followed relevant guidance over Adult Safeguarding concerns
The son of a care home resident raised concerns about his father’s treatment in the home. We found that the Trust followed the correct Adult Safeguarding guidelines while looking after him.
Complaint about the treatment of a patient in Causeway Hospital
A man who suffered a back injury at work was treated appropriately by clinicians in the Northern Trust. However, we found that when the man made a complaint about his treatment, the Northern Trust did not answer all of his questions.
Patient removed from waiting list for medical reasons
A man claimed the Belfast Trust removed him from an in-patient waiting list because he had complained about one of its surgeons. Our investigation found no evidence to support this view.
Public Awareness Survey
We have appointed Opinion Research Services (ORS) to carry out our second Public Awareness Survey.
ORS will be contacting around 600 members of the public throughout March and April 2024 to ask questions about their awareness of NIPSO and their attitudes to complaining about public services.
The information we obtain from the survey will help us decide how to improve our service going forward.
We will publish the survey's findings later in the year. In the meantime, if you would like to know more about the survey please get in touch with us at communications@nipso.org.uk
The report from the first survey, carried out in 2021, is available here.
Complaint about the care and treatment of a patient with Covid-19
We upheld a woman's complaint about the care given to her father, who passed away in Antrim Area Hospital in 2021.