Complaint about the treatment of a patient in Causeway Hospital

A man who suffered a back injury at work was treated appropriately by clinicians in the Northern Trust. However, we found that when the man made a complaint about his treatment, the Northern Trust did not answer all of his questions.

Report Recommendations

We believed the man should have received a better response to his complaint, so we:

  • Asked the Trust to apologise to him

We want to make sure complaints are dealt with properly, so we:

  • Asked the Trust to remind staff who investigate complaints to address all the points raised.
Health & Social Care
Northern Health and Social Care Trust
Case Reference
Issue Date
  • ODT
  • PDF

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