Public Awareness Survey

We have appointed Opinion Research Services (ORS) to carry out our second Public Awareness Survey.

ORS will be contacting around 600 members of the public throughout March and April 2024 to ask questions about their awareness of NIPSO and their attitudes to complaining about public services.

The information we obtain from the survey will help us decide how to improve our service going forward.

We will publish the survey's findings later in the year.  In the meantime, if you would like to know more about the survey please get in touch with us at

The report from the first survey, carried out in 2021, is available here.

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