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May Quarterly Bulletin
Catch up on our recent activities with our latest Quarterly Bulletin.
This May edition includes links to our new training resources which have been designed to help staff in public bodies investigate complaints. There's also links to our Case Digest on women's health and to two significant investigation reports.
Easter closure
Our office is closed for the Easter break between 2.30pm on Friday 18 April until 9.00am on Wednesday 23 April.
Our online complaints form is available here if you wish to make a complaint during this time.
Delay in providing shoulder surgery for patient was ‘unreasonable’
A man complained about how his late wife was cared for after she suffered a fall. We upheld parts of the complaint.
Investigation into complaint about resident’s fall in care home
A care home resident was left alone while using the bathroom despite her care plan stating she needed the assistance of at least one member of staff.
Decisions over x-ray were appropriate
It was reasonable for a GP practice to cancel plans for a patient’s x-ray. It also did not need to reschedule the procedure given that the patient no longer lived in the area.
Clement Cuthbertson
Mid Ulster District Council
Paragraphs 4.2, 4.13(a)
Breach of paragraphs 4.2 & 4.13(a).
Publications
This section contains our Principles of Good Administration, the Principles of Good Complaint Handling, as well as our Case Digests, Quarterly Bulletins, Surveys and more.
Complaint about care of nursing home resident with Covid-19
A man believed that staff from his wife’s care home should have consulted with doctors when she contracted Covid-19. We partially upheld the complaint.