Complaint about care of nursing home resident with Covid-19
A man believed that staff from his wife’s care home should have consulted with doctors when she contracted Covid-19. We partially upheld the complaint.
Available formats
Report recommendations
We asked the home to reflect on our comments about the importance of good record keeping, and to create guidance on what steps it should take if it cannot locate a resident’s records.
| Category | Health & Social Care
|
|---|---|
| Organisation | Massereene Manor Nursing Home
|
| Decision | Upheld
|
| Case Reference |
202006260
|
| Issue Date | |
| Format |
|