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Agency’s record keeping criticised

An Ombudsman’s report has criticised the Northern Ireland Environment Agency for not keeping proper records about its decision firstly to commission, and then ultimately not proceed with, an independent engineer’s report relating to effluent treatment structures at a location on the River Faughan at Drumahoe.

Investigation of a complaint against the Belfast Health & Social Care Trust

An investigation into a man's complaint that the Mater Hospital failed to diagnose his mother's cancer despite two CT scans.

Ombudsman partially upholds patient's complaint about his treatment at the Royal Victoria Hospital, Belfast

The patient complained that he should have had a scan and been assessed for surgery on his groin, about the attitude of the consultant who saw him, and that he was discharged from the hospital without any pain relief.

An investigation into a complaint against the Northern Ireland Ambulance Service

The investigation looked at the actions of the Northern Ireland Ambulance Service when responding to a 999 call after the complainant’s father had suffered a stroke.

Investigation of a complaint against the South Eastern Health & Social Care Trust (Prison Healthcare)

An Ombudsman investigation into a complaint that the Prison Healthcare team did not give a patient all of her medication during her stay at Hydebank Wood prison found 'no failures' in the patient's care and treatment.

Ombudsman investigation finds that hospital failed to properly monitor patient’s eating and drinking

An investigation by the Public Services Ombudsman has found that the Northern Health and Social Care Trust did not properly monitor a patient’s food and drink intake during her stay in the Antrim Area Hospital.

Investigation against the Northern Health and Social Care Trust

An investigation has found that the Northern Health and Social Care Trust failed to seek a cardiology opinion in relation to a patient before deciding to discharge him from hospital.  The Ombudsman recommend that the patient be given a full written apology by the Trust Chief Executive for this failure in clinical care and treatment.

Improving complaints handling in local government

We recently reached another important milestone in our programme of transforming the way public bodies deal with complaints.

Huge response to surveys into communications with patients on a healthcare waiting list

We recently conducted two online surveys in support of our Own Initiative investigation into how the Trust communicates with patients on a healthcare waiting list.

Quarterly Bulletin – September 2022

Our latest Bulletin provides an update on our work to introduce common standards for complaints handling in the public sector. We also highlight some of the investigations we have carried out over the last Quarter.

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