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Your search has returned 723 resultsDying woman’s family barred from care home visits
Investigation finds care home was wrong to prevent a dying woman’s family from tending to her during her final days.
Man has thousands of pounds in benefits repaid after being wrongly told to apply for Universal Credit
Our investigation led to the Department for Communities repaying over £11,000 to a man after we found he was given poor advice which caused him to lose his existing benefits.
Patient’s brain tumour wrongly diagnosed as viral headache
We asked the Belfast Trust to make service improvements after investigating a man’s complaint that his wife’s brain tumour should have been diagnosed earlier.
Treatment of a patient in the South Western Acute Hospital
A woman whose husband was in significant pain and was feeling suicidal said he shouldn’t have been discharged from hospital.
Earlier intervention and treatment of man’s eye condition may have improved his chances of recovery.
The Belfast Trust has put in place new procedures for carrying out pre-operative assessments after we partially upheld a man’s complaint.
Investigation of a complaint against South Eastern Health & Social Care Trust
A man complained about the care and treatment his late wife received by the South Eastern Trust. Our investigation found no failures.
Department did not clearly define eligibility for Covid support grant
A business owner said he was unfairly denied a Covid business support grant. We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.
Social work case file updated following parent’s complaint
A woman contacted her Health Trust to complain about her social worker, who she felt had wrongly accused her of emotional and psychological abuse towards her children.
Ombudsman critical of nursing home over delay in call for ambulance
An investigation has revealed that a nursing home failed to fully record its observations of a resident's head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.