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An investigation has concluded that the care plans drawn up for a resident in a nursing home in Armagh were largely adequate, but that the home had underestimated the resident’s risk of a fall and that it was inconsistent in its assessment of his mental state.

An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.

The Ombudsman has found that a planning officer dealing with a man’s application considered the appropriate policies and took a planning consultant’s views into account before making her decision.    

The Northern Ireland Public Services Ombudsman has informed the Department for Communities that she is proposing, under new powers, to launch an investigation into the way the Department administers Personal Independence Payments (PIPs). The welfare benefit replaced Disability Living Allowance in June 2016.

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

The Ombudsman has partially upheld a man’s complaint about the actions of the Victims and Survivors Service.

A report released today has revealed that enquiries to the Northern Ireland Public Services Ombudsman increased by 37% in the last year. Out of the 4,987 calls and enquiries received by the Office in 2017-18 (compared to 3,385 the previous year), a total of 665 were forwarded for further investigation (up 23% from 2016-17).

Investigation concludes that further observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.

Investigation finds NIHE acted appropriately in dealing with request to evict tenant.

Our latest Quarterly Bulletin contains a link to our new animated video and a selection of our latest investigation reports.