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Your search has returned 723 resultsApplication for wind turbine ‘not processed in appropriate manner’ by Council
The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.
Ombudsman to lead complaints change programme
A plan to transform how public bodies handle complaints has been launched today by the Northern Ireland Public Services Ombudsman (NIPSO).
Complaints handling principles approved by the Assembly
The Northern Ireland Assembly today (19 January 2022) approved our complaints handling Statement of Principles.
PIP and the value of further evidence – an update
Our Own Initiative report into how the Department for Communities (the Department) administer Personal Independence Payment placed a requirement on the Department to provide us with an Action Plan, outlining how it intends to address and implement our 33 recommendations.
NIPSO Quarterly Bulletin
Our latest Quarterly Bulletin gives an update on our work to simplify and standardise complaints handling in the public sector, as well as links to some of our most recent investigation reports.
Ombudsman’s Report 2020-21
We received a total of 927 complaints during 2020-21. The Ombudsman’s Report provides further details of these complaints, and includes summaries of some of our casework from the year.
Submission to the Department of Health’s consultation on the introduction of a statutory Duty of Candour in Northern Ireland
This paper sets out the Ombudsman’s views on the Department of Health’s policy proposals to enact a statutory Duty of Candour in Northern Ireland.
PIP and the Value of Further Evidence – an update
Our recent investigation made 33 recommendations to improve how the Department for Communities (the Department) administer Personal Independence Payment.
Improving complaints handling: a message from Ombudsman Margaret Kelly
Since 1969 my Office has been dealing with complaints about public services. Over that time we have dealt with around 40,000 complaints and we have worked with public bodies to support them to handle complaints well.
Extension to our Public Consultation on Complaints Handling Standards
We launched a public consultation on our proposals for new complaints handling standards for public bodies in Northern Ireland on 10 June 2021. The consultation period was due to run for a 12 week period and end on 2 September 2021.