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Your search has returned 689 resultsRuth Wilson
Mid & East Antrim Borough Council
Code paragraphs 4.2, 4.11, 4.13a and 4.6
Breach of Paragraphs 4.2 and 4.13(a) of the Code
Investigation into repair work on disabled man’s home finds multiple failures
The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.
Jolene Bunting
Belfast City Council
Disrepute (p 4.2), Use of Position (p 4.16), Use of Council Resources (p. 4.18), Registration of Interests (p 5.3)
Breach of paragraphs 4.2, 4.16, 4.18
Marc Collins
Mid & East Antrim Borough Council
Code paragraphs 4.2, 4.6, 4.13(a), 4.13(b) and 4.16
Breach of paragraphs 4.13(a), 4.2, & 4.6 of the Code
Improving complaints handling in local government
We recently reached another important milestone in our programme of transforming the way public bodies deal with complaints.
Huge response to surveys into communications with patients on a healthcare waiting list
We recently conducted two online surveys in support of our Own Initiative investigation into how the Trust communicates with patients on a healthcare waiting list.
NIPSO Customer Satisfaction Survey
NIPSO is committed to delivering the highest standards of service to the public. We will not only listen to what people tell us about their experience but we will learn from and act on this also. Our new Strategic Plan for 2022 – 2025 sets out an ambitious vision to be a more accessible, effective and innovative office.
Quarterly Bulletin – September 2022
Our latest Bulletin provides an update on our work to introduce common standards for complaints handling in the public sector. We also highlight some of the investigations we have carried out over the last Quarter.
Accessibility statement for NIPSO
This accessibility statement applies to https://www.nipso.org.uk
Quarterly Bulletin – May 2022
Our new Bulletin includes information on our latest Own Initiative investigation, an update on our complaints standards work, and highlights recent investigation reports into complaints about patient care in three separate health trusts.