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We upheld a complaint about the way in which a resident was fed by care home staff, causing her to choke and vomit.

A woman experienced worry, uncertainty, and frustration because her concerns about being fitted with a pacemaker were not properly addressed by the Belfast Health and Social Care Trust.

A woman complained that her father’s health deteriorated because he was not looked after properly in his care home. Our investigation found failings in his care and treatment, as well as a string of serious record keeping failures by the home.

An investigation by the Ombudsman has found that the Southern Health and Social Care Trust provided appropriate care and treatment to a patient prior to her death from a serious heart condition in 2014.

Failings by a care home in the treatment of an elderly resident were preventable and may well have contributed to the shortening of her life.

Investigation finds care home was wrong to prevent a dying woman’s family from tending to her during her final days.

Our investigation led to the Department for Communities repaying over £11,000 to a man after we found he was given poor advice which caused him to lose his existing benefits.

We asked the Belfast Trust to make service improvements after investigating a man’s complaint that his wife’s brain tumour should have been diagnosed earlier.

A woman whose husband was in significant pain and was feeling suicidal said he shouldn’t have been discharged from hospital.

The Belfast Trust has put in place new procedures for carrying out pre-operative assessments after we partially upheld a man’s complaint.