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Carer has respite fees refunded following complaint

A man said it was unfair that deductions were made from payments he received towards the cost of his daughter’s respite care.

Multiple failings found in Trust’s handling of Serious Adverse Incident investigation

We upheld a complaint about how the Southern Health Trust carried out an investigation into the death of a patient with lung cancer.

Family’s complaint about mother’s care and treatment in Antrim Area Hospital ICU

We found no failings by the Antrim Area Hospital in the care and treatment of a patient with severe heart valve disease.

Patient's questions ahead of pacemaker surgery went unanswered

A woman experienced worry, uncertainty, and frustration because her concerns about being fitted with a pacemaker were not properly addressed by the Belfast Health and Social Care Trust.

Ombudsman concerned at serious failings in nursing home

A woman complained that her father’s health deteriorated because he was not looked after properly in his care home. Our investigation found failings in his care and treatment, as well as a string of serious record keeping failures by the home.

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