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Your search has returned 668 resultsPIP and the Value of Further Evidence – an update
Our recent investigation made 33 recommendations to improve how the Department for Communities (the Department) administer Personal Independence Payment.
Improving complaints handling: a message from Ombudsman Margaret Kelly
Since 1969 my Office has been dealing with complaints about public services. Over that time we have dealt with around 40,000 complaints and we have worked with public bodies to support them to handle complaints well.
Extension to our Public Consultation on Complaints Handling Standards
We launched a public consultation on our proposals for new complaints handling standards for public bodies in Northern Ireland on 10 June 2021. The consultation period was due to run for a 12 week period and end on 2 September 2021.
Ombudsman finds ‘systemic maladministration’ following PIP investigation
The Northern Ireland Public Services Ombudsman, Margaret Kelly, today recommended significant changes in how further evidence is used in assessing and awarding entitlement to Personal Independence Payment (PIP), a benefit for some of the most vulnerable in society.
Patient placed on surgery waiting list did not meet Trust’s criteria for grading as ‘urgent’
Investigation finds patient did not suffer an injustice, however Ombudsman recommends Trust adheres to existing orthopaedic guidelines and protocol so as not to disadvantage others with similar clinical needs.
Staff training – Thursday 17 June 2021
Please note we are unable to answer telephone calls today because of a staff training event. Please contact us via our online complaints form or email us at nipso@nipso.org.uk. We will return to our normal telephone service tomorrow.
Ombudsman proposes new complaints handling standards for public bodies in Northern Ireland
The Northern Ireland Public Services Ombudsman, Margaret Kelly, has today called for a culture change in the way public bodies in Northern Ireland deal with complaints from members of the public.
Overview report – the use of restrictive practices in schools
Our Overview Report contains details of investigations into restrictive practices in schools, identifies recurring themes, and includes a number of recommendations to the Department of Education.
Telephone service – Temporary arrangements
Please note that our telephone service now operates between the hours of 9.00am to 1.00pm Monday to Friday. Outside of these hours, you will be able to leave a message and a member of our ASSIST team will get back to you as soon as possible.
Ombudsman calls for end to uncertainty and confusion over responsibility for care home fees
The Northern Ireland Public Services Ombudsman, Margaret Kelly, has called for clarity over who is responsible for paying the care fees of adults who have a combination of health and social care needs, including those in residential or nursing homes.