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If NIPSO can’t deal with your complaint, you might want to contact an organisation listed below.
Investigation into a complaint about the Regulation and Quality Improvement Authority
The Ombudsman has found that an RQIA inspection and subsequent report was completed according to relevant standards, but that it should have taken further steps to provide the registered manager of a care home with a copy of the draft report so that she could comment on its factual accuracy.
Investigation into claim that patient was unaware her placement in respite care was temporary
The Ombudsman has found that Belfast Health and Social Care Trust should have communicated more clearly with a patient’s family before she was discharged from hospital into respite care.
For Service Providers
Information and advice for public bodies in Northern Ireland, including an explanation of how we investigate complaints and guidance on good complaints handling.
Trust 'took reasonable steps to avoid complications' to mother following induced labour
An investigation has concluded that the South Eastern Health and Social Care Trust managed a mother's induced labour appropriately, and found that a delay in giving her antibiotics was not the cause of an infection to her and her baby.
Ombudsman partially upholds complaint about care and treatment of patient in Royal Victoria Hospital
A complainant who believed that her mother was not fit to be discharged from hospital, and who said she should not have been sent home without medication, has had part of her complaint about the Belfast Health and Social Care Trust upheld.
Investigation into the care and treatment of a patient in the Northern Ireland Children’s Hospice
We recommended that the Hospice should review staff training on clear communication with patients and their carers, following our investigation into a complaint by the parents of a child in its care.
Recommendations made to healthcare provider after patient suffers falls at home
We recommended that a healthcare provider review its policies and improve staff training after we investigated the care it provided to a complainant’s elderly mother.
Patient received appropriate care and treatment in Emergency Department of Altnagelvin Hospital
We investigated a complaint from a man who said that his mother should not have been sent from hospital back to her care home. We found that her care was appropriate, but following our investigation the Trust agreed to review the way it documents patients returning to nursing homes or other care settings.