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We partially upheld a complaint from two sisters who believed that the Trust ignored their concerns when it came to the care of their mother in a nursing home.

We found that a patient’s care whilst in hospital for a hip replacement was appropriate, but identified failings to assess their mental capacity.

The Ombudsman has called for more to be done to help families of care home residents after an investigation found that the South Eastern Health and Social Care Trust failed in its duty to monitor the quality of care provided to a resident of Dunmurry Manor.

We asked the Western Health and Social Care Trust to use the newly appointed Learning Disability Liaison Nurse to ensure that appropriate training is provided to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.

We found that the Trust failed to follow any multidisciplinary assessments when it assessed a patient for  Continuing Healthcare.

We found that the Belfast Health and Social Care Trust did not provide a patient with a multi-disciplinary review prior to her discharge from the Royal Victoria Hospital.

We found that failures in the care and treatment of a patient by a GP Practice had no impact on the prognosis or outcome, but had they not occurred it may have been possible for the patient to have received an earlier diagnosis.

We investigated claims from a family that the Southern Health and Social Care Trust failed to carry out a Continuing Healthcare assessment for their father.  We upheld the complaint and concluded that the failings caused the family frustration and distress over a prolonged period.

We recommended that the Northern Health & Social Care Trust, either individually or collectively with others, put in place the necessary arrangements for it to appropriately assess all future requests for Continuing Healthcare.