302 findings available

Investigation of a complaint against the Department of Health

We investigated a complaint from a member of the public who believed she was treated unfairly by the Department of Health.

Investigation Report

PIP and the value of further evidence - follow up report

In June 2021 the Ombudsman found that repeated failings by the Department for Communities in how it handled further evidence amounted to ‘systemic maladministration’. Ombudsman Margaret Kelly made 33 recommendations on how the system could be improved.

This follow-up report shows that out of the 33 recommendations made, 10 have been fully met, 18 partly met, and 5 not met. 

Own Initiative Investigation

Council accused of lack of enforcement action over garden cabin

We investigated a complaint that Armagh, Banbridge and Craigavon Borough Council should have enforced planning rules over a garden cabin.

Investigation Report

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