Investigation reports

A man asked the South Eastern Trust to check whether his mother was entitled to help with her care home fees. 

We found the Trust failed to properly deal with the request and asked it to re-assess her primary care needs when revised guidance becomes available.

A complainant raised concerns about how the Southern Trust cared for her vulnerable sister.  

Our investigation found a number of failings by the Trust.  

A woman complained that the Northern Trust should have consulted her and her family when making decisions around the care of her late mother.  

We found the Trust's decision making at the time was appropriate, but were critical of the way it dealt with her complaint.

A woman complained that frequent visits by carers caused her brother to experience unnecessary stress and anxiety.  We found the visits were undertaken in line with the relevant guidance and procedures.

The Northern Trust failed to keep proper records of a patient's food intake, and didn't provide him with insulin after he experienced an episode of hypoglycaemia.

The Belfast Trust failed to keep a proper record of how it responded to allegations from a whistleblower.  It should also have informed the resident’s wife of the allegations at an earlier stage. 

We investigated how a patient was treated in the Royal Victoria Hospital after he suffered a cardiac arrest.  We found that the Belfast Trust carried out all observations, tests and procedures in line with the appropriate policies and guidelines.

We investigated a complaint about the treatment a man received from his GP practice shortly before he took his own life. 

We upheld parts of the complaint.

The mother of a nine-year old boy who tragically passed away following treatment for a rare form of leukaemia complained about the treatment he received in hospital.