452 findings available

Failings in how Land and Property Services issued rates bill

A man received a large rates bill for an unfinished and vacant property. We found failings in how the LPS calculated the bill and asked it to negotiate a mutually acceptable payment arrangement for the outstanding balance.

Investigation Report
Upheld

Investigation into a complaint about the Northern Ireland Housing Executive

The Northern Ireland Housing Executive did not fully explain to a resident how it had addressed his concerns about his partner’s safety in the area around their property.

Investigation Report
Upheld

Housing Association showed ‘apathy’ in dealing with complaints of anti-social behaviour

Clanmill Housing Association provided an appropriate response to some elements of a tenant’s complaint. However our investigation found that it prolonged the complaints process unnecessarily.

Investigation Report
Upheld

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