The removal of patients from their General Practice service
This report looks at the inconsistent and often incorrect ways in which GP practices remove patients from their lists.
It reveals that many practices appear to be unaware of, or are misinterpreting, the statutory regulations around patient ‘de-registration’.
An analysis of cases brought to the Ombudsman found that patients were sometimes removed unfairly, without any apparent consideration of legal requirements or professional guidance.
To help prevent confusion and to make the system fairer, the Ombudsman has called for more guidance for GPs and an independent review system to make sure removal decisions are fair and impartial.
Available formats
We have translated this report into Arabic, Lithuanian and Polish. If you would like a copy translated into any other language, please email owninitiative@nipso.org.uk
| Category | Health & Social Care
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| Organisation | GP
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