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Your search has returned 420 resultsInvestigation of a complaint against a GP Practice
A GP Practice provided appropriate care and treatment to a man shortly before his sudden death.
Lost in Translation
This report provides an overview of our assessment of the provision of Interpreting Services in GP practices for patients who are not proficient in English.
It is the first in a series of Overview Reports which review issues that are creating potential barriers to accessing healthcare.
Complaints standards for Northern Ireland
Information on our work to create a common set of complaints handling standards for all public bodies.
Ombudsman asks Department to consider all options to address historic concerns over unfinished road.
A road in Larne remains unfinished because the necessary controls or conditions were not put in place before the work began.
Trust did not follow appropriate guidelines when assessing care of child with special needs
We upheld a mother’s complaint about the South Eastern Trust’s care of her son during her 3 week stay in hospital.
Trust did not fully explore man’s concerns about care of his children
Failings by a Trust’s social care team meant a complainant believed it did not take his concerns seriously.
Department failed to properly monitor actions of insolvency practitioner
A complainant claimed that failures by the Department for the Economy resulted in his partner sustaining a significant financial loss.
Trust apologises to patient for failures in his care and treatment
The Belfast Trust should have adopted a more patient-centred approach when caring for a man with liver cancer.
Complaint about out-of-hours GP surgery
Given the risk factors involved, we concluded that a doctor should have considered a different diagnosis when treating an elderly patient.
Delay in providing shoulder surgery for patient was ‘unreasonable’
A man complained about how his late wife was cared for after she suffered a fall. We upheld parts of the complaint.