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The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.

The Department for Infrastructure was not required to accept a complainant’s request to review her Covid relief application as it was made outside the time period allowed.

A man complained that his GP should have provided him with medication following a private ADHD diagnosis.

The South Eastern Trust should have obtained more evidence from a care home and others when it investigated an adult safeguarding referral.

A man said he didn't realise the South Eastern Trust had discharged him from its mental health services.  The resulting confusion without left him without treatment for 18 months.

A woman complained that failures in her husband’s care while he was in hospital contributed to a deterioration in his health. We partially upheld the complaint.

A man complained that an MRI scan carried out by the Belfast Trust failed to identify the cause of his back pain. 

We did not uphold the complaint.

A woman claimed that if her late husband’s weight loss been investigated properly his cancer may have been detected sooner. 

We found it was a ‘significant failure in care and treatment’ that his GP didn’t send him for further diagnostic treatment.