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A man complained about how his late wife was cared for after she suffered a fall.  We upheld parts of the complaint.

A care home resident was left alone while using the bathroom despite her care plan stating she needed the assistance of at least one member of staff.

It was reasonable for a GP practice to cancel plans for a patient’s x-ray. It also did not need to reschedule the procedure given that the patient no longer lived in the area.

A man believed that staff from his wife’s care home should have consulted with doctors when she contracted Covid-19. We partially upheld the complaint.

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.

The Department for Infrastructure was not required to accept a complainant’s request to review her Covid relief application as it was made outside the time period allowed.

A man believed that North Down and Ards Borough Council should have independently verified whether planning orders had been breached, rather than taking the word of the developer. We did not uphold the complaint.