449 findings available

Investigation into a complaint about the Northern Ireland Housing Executive

The Northern Ireland Housing Executive did not fully explain to a resident how it had addressed his concerns about his partner’s safety in the area around their property.

Investigation Report
Upheld

Housing Association showed ‘apathy’ in dealing with complaints of anti-social behaviour

Clanmill Housing Association provided an appropriate response to some elements of a tenant’s complaint. However our investigation found that it prolonged the complaints process unnecessarily.

Investigation Report
Upheld

Failings in how council dealt with objections to planning application

Belfast City Council didn’t properly address a man’s concerns when he objected to the building of a two-storey property.  It also didn’t keep appropriate records to evidence its decision-making.

Investigation Report
Upheld

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