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Your search has returned 689 resultsReport recommends review of how the Northern Ireland Housing Executive handles complaints
We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.
Visitors to our office
Please note, if you intend to visit us in person during the week beginning 18 November we would ask if you could telephone us in advance on our Freephone number 0800 343424.
This is a temporary arrangement to accommodate repair work taking place on our premises.
We apologise for any inconvenience.
Treatment of patient’s fractured rib was of a ‘high standard’
A man complained about the treatment he received for his fractured rib. We did not uphold the complaint.
Investigation of a complaint against an out of hours GP service
A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.
Trust continued to provide pain relief during patient’s final days
The daughter of an elderly cancer patient complained that her syringe driver was removed in the days before her death, causing her to experience unnecessary pain.
Investigation into complaint about the South Eastern Prison Healthcare Trust
A man claimed that prison authorities unfairly denied him treatment for his opioid addiction. We did not uphold the complaint but made observations on the case for the Trust to consider going forward.
Complainant treated ‘unfairly’ over publication of Charity Commission report
An Ombudsman investigation has found that a complainant should have been given the chance to comment on the factual accuracy of a report by the Charity Commission prior to its publication. However, the complaint that the report was biased and written in ‘bad faith’ was not upheld.
Investigation into complaint about ‘unnecessary’ test on prostate cancer patient
The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.
Patient should have undergone further tests before being discharged from hospital.
A Health Trust’s failure to carry out tests on a man with an undiagnosed heart condition left his family with unanswered questions following his death.
Christmas and New Year opening hours
Please note that we will be closed to the public from Tuesday 24th December 2024 to Thursday 2nd of January 2025.
If you wish to submit a complaint you can still use our online complaints form anytime.