Search results
Your search has returned 43 resultsTrust apologises to patient for failures in his care and treatment
The Belfast Trust should have adopted a more patient-centred approach when caring for a man with liver cancer.
Complaint about out-of-hours GP surgery
Given the risk factors involved, we concluded that a doctor should have considered a different diagnosis when treating an elderly patient.
Delay in providing shoulder surgery for patient was ‘unreasonable’
A man complained about how his late wife was cared for after she suffered a fall. We upheld parts of the complaint.
Investigation into complaint about resident’s fall in care home
A care home resident was left alone while using the bathroom despite her care plan stating she needed the assistance of at least one member of staff.
Decisions over x-ray were appropriate
It was reasonable for a GP practice to cancel plans for a patient’s x-ray. It also did not need to reschedule the procedure given that the patient no longer lived in the area.
Complaint about care of nursing home resident with Covid-19
A man believed that staff from his wife’s care home should have consulted with doctors when she contracted Covid-19. We partially upheld the complaint.
Failings over Serious Adverse Incident investigation
The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.
School didn’t properly investigate parent’s complaint
The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.
Department’s decision not to accept review was in line with rules of scheme.
The Department for Infrastructure was not required to accept a complainant’s request to review her Covid relief application as it was made outside the time period allowed.
Council dealt with complaint in line with procedures
A man believed that North Down and Ards Borough Council should have independently verified whether planning orders had been breached, rather than taking the word of the developer. We did not uphold the complaint.