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Your search has returned 456 resultsDepartment failed to properly monitor actions of insolvency practitioner
A complainant claimed that failures by the Department for the Economy resulted in his partner sustaining a significant financial loss.
Trust did not follow appropriate guidelines when assessing care of child with special needs
We upheld a mother’s complaint about the South Eastern Trust’s care of her son during her 3 week stay in hospital.
Decisions over x-ray were appropriate
It was reasonable for a GP practice to cancel plans for a patient’s x-ray. It also did not need to reschedule the procedure given that the patient no longer lived in the area.
Delay in providing shoulder surgery for patient was ‘unreasonable’
A man complained about how his late wife was cared for after she suffered a fall. We upheld parts of the complaint.
Investigation of a complaint against the Northern Ireland Ambulance Service
The Northern Ireland Ambulance Service Trust is considering suitable equipment for transporting new-born infants in ambulances after an Ombudsman's report recommended it apologise to a complainant.
Investigation into complaint about resident’s fall in care home
A care home resident was left alone while using the bathroom despite her care plan stating she needed the assistance of at least one member of staff.
Complaint about care of nursing home resident with Covid-19
A man believed that staff from his wife’s care home should have consulted with doctors when she contracted Covid-19. We partially upheld the complaint.
Failings over Serious Adverse Incident investigation
The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.
School didn’t properly investigate parent’s complaint
The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.
Department’s decision not to accept review was in line with rules of scheme.
The Department for Infrastructure was not required to accept a complainant’s request to review her Covid relief application as it was made outside the time period allowed.