Investigation reports

A woman complained that failures in her husband’s care while he was in hospital contributed to a deterioration in his health. We partially upheld the complaint.

The Northern Trust failed to act on a woman’s concerns about her mother’s health.  This, as well as its failure to properly assess her spinal injury and accurately read the results of an MRI scan, led to her untimely death.

We found that a patient with fibromyalgia was treated appropriately by the Northern Trust.

Although the Trust failed to keep proper records of her treatment, we did not consider this impacted on her care.

The Northern Trust failed to provide a patient with a nutritional care plan during his time in hospital.  We also found that it should have contacted his family to discuss arrangements for a DNACPR. 

We asked the Northern Trust to apologise to a man after it failed to properly deal with his request for Continuing Healthcare.

A woman complained that the Northern Trust should have consulted her and her family when making decisions around the care of her late mother.  

We found the Trust's decision making at the time was appropriate, but were critical of the way it dealt with her complaint.

A woman complained that frequent visits by carers caused her brother to experience unnecessary stress and anxiety.  We found the visits were undertaken in line with the relevant guidance and procedures.

The Northern Trust failed to keep proper records of a patient's food intake, and didn't provide him with insulin after he experienced an episode of hypoglycaemia.