Central Government

Complaint about Department's investigation into waste management concerns

A man said the Department of Agriculture, Environment and Rural Affairs failed to investigate his reports of unlawful activity by a waste management company.  

We upheld parts of the complaint.

Report recommendations

We asked the Department to apologise to the complainant for the failings we found.  To improve services we also asked it to:

  • Review its Enforcement Policy to ensure it keeps records of its considerations and decision making
  • Ensure that staff investigating waste activity are reminded of the importance of making accurate records during an investigation
  • Carry out a random audit of waste management incident reports from January 2023 to ensure that staff have recorded actions and decisions accurately
  • Advise other agencies involved in investigations related to this complaint of the findings of this report.
Central Government
Department of Agriculture, Environment and Rural Affairs
Case Reference
Issue Date
  • ODT
  • PDF

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