Investigation reports

A woman complained that failures in her husband’s care while he was in hospital contributed to a deterioration in his health. We partially upheld the complaint.

A man said he didn't realise the South Eastern Trust had discharged him from its mental health services.  The resulting confusion without left him without treatment for 18 months.

The South Eastern Trust should have obtained more evidence from a care home and others when it investigated an adult safeguarding referral.

We upheld a mother’s complaint about the South Eastern Trust’s care of her son during her 3 week stay in hospital.

The Northern Trust failed to act on a woman’s concerns about her mother’s health.  This, as well as its failure to properly assess her spinal injury and accurately read the results of an MRI scan, led to her untimely death.

A man claimed that prison authorities unfairly denied him treatment for his opioid addiction.  We did not uphold the complaint but made observations on the case for the Trust to consider going forward.

A man’s cancer treatment was interrupted by the Covid pandemic in March 2020. We found that he should have been reviewed by clinicians as soon as possible after the resumption of face-to-face appointments. 

A woman claimed that her daughter’s development was held back by the South Eastern Trust. We upheld parts of the complaint, finding that the Trust's failings led to a loss of opportunity for the child and caused her mother upset and distress. 

We found that a patient with fibromyalgia was treated appropriately by the Northern Trust.

Although the Trust failed to keep proper records of her treatment, we did not consider this impacted on her care.

The Northern Trust failed to provide a patient with a nutritional care plan during his time in hospital.  We also found that it should have contacted his family to discuss arrangements for a DNACPR.